Showing posts with label interacting. Show all posts
Showing posts with label interacting. Show all posts

Thursday, 17 July 2008

Brands interacting on social networks

Primarily social networks are made by people for the people. They're a place where members can make new connections and interact with each other about common interests. From my experience they are generally really friendly and welcoming environments presumably as everyone has the same motive. To exchange ideas, share knowledge and advice and also get a sense of belonging in a close community. This obviously becomes harder as network sites grow in members though threads are a good way to keep the feeling of a small community.

Brands need to take into account this type of environment when they look to get in line with the social network trend. Any attempts to use them as just another advertising space to sell their services direct to people will almost certainly be met with a hostile response as they are not respecting the site or the members who use it.

Instead of being a corporate mouthpiece for the brand, marketers need to think about using more personal tactics. They are more likely to be accepted if they come as individuals with their own contributions to the discussions.

Most networks like new members to introduce themselves to the group and reveal a bit about themselves. This is because users value transparency and are looking to build valuable long term relationships rather than be hit by various impersonal sales pitches.

Spam as its referred to, is negatively received by the majority if users yet brands still insist on posting them. Surely this is bound to have a negative effect on their image. Though as long as people are still curious enough to click on the links, they are still likely to exist but I think e-marketing should hope to take the long term view more seriously using the principles of relationship marketing, building a reputation of original thinking and expertise in problem solving through as they partake in these forums.

Social networks, contrary to popular belief, are here to stay. User generated content has taken off and shows no sign of slowing down. Consumers are liberated and are not likely to hand back control to brands easily any time soon so it is time for brands to wise up and play by consumers' rules and become TRULY consumer orientated.

Wednesday, 2 July 2008

My space or our space?

Is the aptly named My space a true description of how people see and use these social networking sites? the theory behind them was to allow users to generate their own content to share with others and facilitate debate and discussions on issues that concern them but are they just being used on a more individual level?

It seems to me that there is more focus on putting out information about your self and your opinions but is anyone reading each others.

Some social networks have facilities to allow users to post blogs on their sites such as bebo but it questionable how many people do this and even more to the point how many people actually go out and read each others and consider other points of view.

There is no doubt that keen bloggers out there read others on related issues and leave comments and participate in discussions though I think this function of social networks is only being used by the minority.

Going on to 'stalk' friends and find out what they're up to and have a flick through their posted pictures is as far as sharing seems to go espeially for the youth generation. Is this alternative use productive or just an easy way of pulling traffic to the site in order to create attractive advertising space.

Is poking our friends and posting up pictures of ourselves productive or of value to anyone besides the office gossip or should we not be encouraged to share ideas and points of view for the benefit of the community? Though would anyone be willing to listen? I am doubtful as I'm beginning to think that this type of behaviour made us more inward looking and selfish, pushing out our own views and disgarding everyone elses, traits that cannot be good to encourage in society. Though its just an observation. +